![]() For example, the medical team was more focused on enhancing patient services, rather than thinking about how to prevent these accidents happening in the first place.They were looking at their part of the problem, not the whole problem.The stakeholders were approaching the problem from their own frames.The barriers were invented in 1959, but weren’t installed until 1975.Why did it take so long? Why do people take so long to find solutions?.Not just solved it, but made it disappear. A solution was devised that dissolved the problem.The solution (in this case) happened to be concrete barriers.As you think about the whole problem, it’s possible to think about solutions that prevent all accidents from happening so there are zero defects (no accidents at all).When they do that, new innovative breakthroughs and solutions are possible.Everyone steps back from their part of the problem, and thinks about the system as a whole.Everyone is doing their part to improve their area of responsiblity, but the system isn’t really changing, and the accidents still happen.These groups are also working to improve their ability to prevent accidents.Looked to prevent accidents ensuring the paint the double-yellow lines was fresh, using glow in the dark paint.Looked to prevent accidents through the enforcement of laws.the police, law enforcement, the Port Authority.They’re not preventing accidents from happening. No matter what the hospital staff do to improve their service, the accidents still happen.All the staff work very hard to save the lives of the victims of these crashes The nearest hospital is Columbia Presbyterian Medical Center.Usually, about once a month, there’s a head-on collision on the bridge This story is about barriers, in more ways than one.When there’s problems or accidents, the bottleneck becomes a complete standstill, which is a serious issue for life all around the city.It’s always a bottleneck, even when traffic is flowing smoothly.The George Washington Bridge is one of the major arteries of traffic into the city of New York from the west.This is a big aspect of why teams don’t find solutions.Often, there are questions about “who is responsible?” or “who is to blame?”. ![]() There’s so much information that you can’t make sense unless you apply a frame.By default, we look at a situation, and we try and we try and make sense.What is a frame? Do we know what our frames are?.Reframing: moved from a negative to ways to empower the organisation.Stop! We don’t have problems here, we have only challenges.Tell me about the problems you are having in your organisation.When people are in meetings, they usually come from a particular place or discipline, and they are caught in that way of looking at things.If you put on a telephoto lens, you’re going to see something quite different to what you would see through a wide-angle lens.Framing, Reframing & Systems Thinking Framing and Reframing I’m studying the course Creating a Team Culture of Continuous Learning on Coursera.
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